Pillow Nap Cervical Spine Neck Pillow

Returns Policy

You may return most new, unopened items within 15 days of delivery for a full refund. Return shipping costs will only be covered if the return is due to our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within six weeks of shipping your package to the return shipper, though many refunds are processed more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 20 business days), the time it takes us to process your return once we receive it (5 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu, and click the "Return Item(s)" button. We'll notify you via e-mail once we have received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Please note that there may be restrictions on some products, and certain items cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Depending on the shipping provider, estimated shipping dates may be displayed on the shipping quotes page.

Additionally, many items have weight-based shipping rates. The weight of an item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.